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1.
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What type of account do I need to use Watchdog?
You must have either a checking or savings account to use Watchdog.
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2.
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Is there a cost for Watchdog?
No, Watchdog is a free service.
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3.
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What are the system requirements for Watchdog?
A valid email address and and/or Online Banking account are required to use Watchdog. If you use a spam blocker, you should allow emails from addresses using the heritage-bnk.com domain.
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4.
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Are my account numbers protected in the email?
Account numbers are masked to protect the full account number. An email will be sent to you from watchdog@heritage-bnk.com. See the example to the left.
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5.
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How do I change an alert I have set up?
While logged into Online Banking, you should see a section entitled “Messages.” Click on the appropriate type (checking or savings). This will bring you to a screen that displays all of the alerts you have set up in the past. Click on the number next to the alert that you want to change. This will open the alert so you can make any necessary changes. Once you have changed the information, click "submit." Your alert will be activated when the new alert criteria is met.
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6.
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How do I delete an alert that I have set up?
While logged into Online Banking, click on the appropriate account type (checking or savings). This will bring you to a screen where all of your alerts are listed. Click “Delete” next to the alert that you want to delete. After a few seconds, the alert will disappear off of the screen.
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7.
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How do I change an email address that an alert is sent to?
While logged into Online Banking, you should see a section entitled “Messages.” Click on the appropriate type (checking or savings). This will bring you to a screen that displays all of the alerts you have set up in the past. Click on the number next to the alert that you want to change. This will open the alert and will allow you to change the email address. Once the email address has been changed, click submit. When your alert fulfills, it will be sent to the new email address.
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8.
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If I use Watchdog, will Heritage Bank of Central Illinois share any addresses I provide with other parties or use them for purposes other than Watchdog alerts?
No, e-mail addresses will strictly be used for Watchdog notifications and will not be shared or used for other purposes. Please refer to our Privacy Policy for additional information. |
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9.
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How often are notifications sent?
Notifications are sent each time the criteria set in the alert is met. Some alerts are set up to check current day activity every 30 minutes. Other alerts are set to send after the transactions for the day have posted or a particular check number has cleared the account.
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10.
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Can Watchdog also be used with Special Services Online Banking?
No, Watchdog is not currently available for our Special Services Corporate Online Banking product.
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